Refund

Refund Policy

Use this guide from Owala to review returns, exchanges, and refunds. This page applies specifically to owalel.shop.

Details from Owala on refund timing
This refund timing section covers orders and visits through owalel.shop for Owala. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What Owala customers should know about starting a request
This starting a request section covers orders and visits through owalel.shop for Owala. A return or exchange begins when you, contact us at Support@Owalel.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at Owala to order problems
Owala publishes this order problems guidance for customers using owalel.shop. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Owala: eligibility
For Owala customers at owalel.shop, this section explains eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Details from Owala on exceptions
Owala publishes this exceptions guidance for customers using owalel.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at Owala to condition of returns
Customers using owalel.shop can rely on the following Owala guidance about condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at Owala to support
For Owala customers at owalel.shop, this section explains support. For return or exchange assistance, contact Support@Owalel.shop or 9737386237.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalel.shop
Phone: 9737386237
Physical address: 74 Wallis Ave, Jersey City, New Jersey, 07306, United States